Chel B.

Fragrance & beauty, curated with care.

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FAQ

How do I order?

Add items to your bag → Checkout (Order ID is created in our system) → Pay via GCash or bank transfer → Save your invoice → Send your Order ID, invoice, and payment screenshot on Facebook / Messenger.

What is a pre-order?

Pre-order items are incoming stock. A 50% down payment is required before we process. No DP, no processing.

What are damage items?

Cosmetic issues only (dented box, scuffed wrap, imperfect label). Product inside is sealed/usable. Final sale — no returns on damage deals.

Where do you ship?

We ship within the Philippines. Enter your full address at checkout (barangay, city, province).

Can I cancel or change my website order?

Yes — before you pay and before admin confirms. Open My order, enter your WEB- order number and the same mobile number from checkout. You can cancel or replace items. Checkout holds those items in the catalog until you cancel, or until you pay and admin confirms.

How do I track my order?

Save your Order ID. Message us on Facebook with that ID.

Is it safe to pay before delivery?

Yes — we ship real stock from Tarlac. See our proof of shipments (actual packing & parcels), then pay via GCash or bank and send your receipt with your Order ID on Facebook. We never ask for your PIN or OTP on this website.

Privacy & deleting my data

See our Privacy Policy and how to delete your data. More answers: full FAQ.