FAQ
Chel B. Online Shop · chelb.net · Updated 17 August 2026
How do I order?
Add items to your bag → Checkout (your Order ID is created) → Pay via GCash or bank transfer → Save your invoice → Send your Order ID, invoice, and payment screenshot on Facebook / Messenger.
What is a pre-order?
Pre-order items are incoming stock. A 50% down payment is required before we process. No DP, no processing.
What are damage items?
Cosmetic issues only (dented box, scuffed wrap, imperfect label). Product inside is sealed/usable. Final sale — no returns on damage deals.
Where do you ship?
We ship within the Philippines from Tarlac. Enter your full address at checkout (barangay, city, province). See Shipping.
Can I cancel or change my website order?
Yes — before you pay and before admin confirms. Open My order, enter your WEB- order number and the same mobile number from checkout. You can cancel or replace items. Checkout holds those items in the catalog until you cancel, or until you pay and admin confirms.
How do I track my order?
Save your Order ID. Message us on Facebook with that ID.
Is it safe to pay before delivery?
Yes — we ship real stock from Tarlac. See proof of shipments, then pay via GCash or bank and send your receipt with your Order ID on Facebook. We never ask for your PIN or OTP on this website.
Why do you use Facebook / Messenger?
That is how staff confirms payment and ships. Facebook is for messaging only. Packing and invoices stay in our own shop system.
Do you read my entire Facebook profile?
No. We only use what you send us and what Meta provides to a business Page (name and the IDs needed to reply). See our Privacy Policy.
How do I delete my data?
Follow chelb.net/data-deletion.html. Message the Page with “Delete my data” plus your name and Order ID(s).